Terms of Service

1. Acceptance of Terms

By accessing our website, contacting us for services, or engaging AL Nexus for translation, localization, or app development services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all visitors, users, clients, and others who access or use our services.

2. Company Information

AL Nexus is a professional services company providing:

• Translation services in 50+ languages
• Localization services for global markets
• Custom application development (mobile and web)
• Digital solutions and consulting

Address: Pulkveža Brieža iela 35, Rīga, Latvija
Email: info@al-nexus.com
Phone: +371 26579593

3. Services Description

3.1 Translation Services

We provide professional translation services including but not limited to:

• Document translation (legal, medical, technical, business)
• Website and marketing material translation
• Certified and notarized translations
• Interpretation services (when available)

3.2 Localization Services

Our localization services include:

• Software and application localization
• Website localization and cultural adaptation
• Game and multimedia localization
• Market research and cultural consulting

3.3 App Development Services

We develop custom digital solutions including:

• Mobile applications (iOS and Android)
• Web applications and platforms
• API development and integration
• UI/UX design and consulting

4. Client Responsibilities

4.1 Accurate Information

Clients must provide:

• Accurate project requirements and specifications
• Complete source materials in accessible formats
• Clear instructions and context for translation/localization
• Timely feedback and approvals as requested

4.2 Content Responsibility

Clients are responsible for:

• Ensuring they own or have rights to all provided content
• Accuracy and legality of source materials
• Compliance with applicable laws and regulations
• Obtaining necessary permissions for content use

4.3 Prohibited Content

Clients may not submit content that is:

• Illegal, harmful, or violates any laws
• Defamatory, obscene, or offensive
• Infringing on intellectual property rights
• Contains malware or malicious code

5. Project Process and Delivery

5.1 Project Quotes and Approval

All projects begin with a detailed quote specifying scope, timeline, and costs. Work commences only after client approval and payment terms agreement.

5.2 Delivery Timeline

Delivery dates are estimates based on project scope and complexity. Delays may occur due to:

• Client feedback or revision requests
• Clarification needs or missing information
• Technical complications or scope changes
• Force majeure events beyond our control

5.3 Revisions and Changes

Minor revisions are included in our standard service. Major changes or scope modifications may incur additional charges and extend delivery timelines.

6. Payment Terms

6.1 Pricing and Quotes

All prices are quoted in EUR (Euros) unless otherwise specified. Quotes are valid for 30 days unless otherwise stated.

6.2 Payment Schedule

• Small projects (under €1,000): Payment due upon completion
• Medium projects (€1,000-€5,000): 50% upfront, 50% upon completion
• Large projects (over €5,000): Custom payment schedule agreed upon
• Ongoing services: Monthly invoicing with 15-day payment terms

6.3 Late Payments

Late payments may incur a 1.5% monthly service charge. We reserve the right to suspend services for accounts more than 30 days overdue.

6.4 Refund Policy

Refunds are considered on a case-by-case basis. No refunds are available for completed work that meets agreed specifications.

7. Intellectual Property Rights

7.1 Client Content

Clients retain all rights to their original content. By engaging our services, clients grant us a license to use their content solely for the purpose of providing requested services.

7.2 Deliverables

Upon full payment, clients receive all rights to translations, localized content, and custom-developed applications, except for:

• Third-party components with separate licenses
• Our proprietary tools and methodologies
• General knowledge and techniques developed during the project

7.3 AL Nexus Rights

We retain rights to our methodologies, tools, and general expertise. We may use anonymized project data for improving our services and capabilities.

8. Confidentiality and Data Protection

8.1 Confidentiality Agreement

All client information and project materials are treated as confidential. Our team members and contractors sign confidentiality agreements.

8.2 Data Security

We implement industry-standard security measures to protect client data. For detailed information, please refer to our Privacy Policy.

8.3 Data Retention

Project files are retained for 7 years for quality assurance and legal compliance, then securely deleted unless otherwise requested.

9. Quality Assurance and Warranties

9.1 Quality Standards

We maintain ISO 9001:2015 quality standards and follow industry best practices for all services.

9.2 Translation Accuracy

We guarantee professional-quality translations that are accurate and culturally appropriate. Minor corrections are provided free of charge within 30 days of delivery.

9.3 Application Development

Custom applications are tested and delivered according to agreed specifications. We provide bug fixes for 90 days after delivery at no charge.

9.4 Limitation of Warranties

Services are provided "as is" without warranties beyond those explicitly stated. We are not responsible for how translated or localized content is used or interpreted by third parties.

10. Limitation of Liability

AL Nexus's liability is limited to the amount paid for the specific service in question. We are not liable for:

• Indirect, consequential, or punitive damages
• Lost profits, revenue, or business opportunities
• Damages resulting from third-party use of deliverables
• Technical issues beyond our reasonable control
• Force majeure events (natural disasters, government actions, etc.)

11. Termination

11.1 Client Termination

Clients may terminate projects with written notice. Payment is due for all work completed up to the termination date.

11.2 AL Nexus Termination

We may terminate services immediately if clients:

• Breach these terms of service
• Fail to make required payments
• Provide prohibited or illegal content
• Engage in abusive or threatening behavior

11.3 Effect of Termination

Upon termination, clients receive all completed work upon payment of outstanding amounts. Confidentiality obligations survive termination.

12. Force Majeure

AL Nexus is not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet outages, or global health emergencies.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by the laws of Latvia. Any disputes will be resolved in the courts of Riga, Latvia.

13.2 Mediation

Before pursuing legal action, parties agree to attempt good-faith mediation to resolve disputes.

14. Changes to Terms

We may update these Terms of Service periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

Material changes affecting ongoing projects will be communicated directly to affected clients.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

These Terms of Service are effective as of October 26, 2025, and were last updated on October 26, 2025.

By using AL Nexus services, you acknowledge that you have read, understood, and agree to be bound by these terms.